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Billing, Shipping and Returns

Welcome to Go Native!

The conscious neighborhood store and restaurant in Bangalore.

There is a conscious alternative for everything — and that’s what we set out to find. The further we went down this path, the closer home we found ourselves. At Go Native, we source all our produce for the restaurant and store within a 500 km radius, directly from organic farmers cooperatives. We work with like-minded brands and businesses who treat their artisan communities with fairness and empathy. We bring together gentler options for everyday needs, so you don’t have to go far to find a better way.

BILLING

The price of our merchandise as mentioned on Go Native.in is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include a combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. Go Native reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge Delivery Charges which may include postal charges/ shipment charges etc. that may be applicable for your country.

ORDER CANCELLATION

Due to unavoidable circumstances, there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Go Native reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by Go Native.

PAYMENT

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your “Bank/s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

All payments made against the purchases/services on Go Native.in by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Go Native. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and foolproof online shopping environment for our users.

Go Native may employ third-party facilities for Payments on the Website. Such payments can be made through the electronic transactions, as may be permitted by Go Native which shall be at its sole discretion. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions, and other rules and policies as may be required and applicable for your nature of activities.

DELIVERY

Go Native endeavors but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Go Native fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Go Native may at its discretion charge you for additional shipping cost.

We ship through registered courier companies for orders within India as well as international orders.

Domestic orders: Delivered within 5-15 business days, basis your location and pin code

International orders: Delivered within 12-18 business days, basis of your location and pin code

(You will see the delivery date for your order at the time of order confirmation.)

*Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries

SHIPPING CHARGES & PROCESSING FEE

Shipping and handling rates vary based on the product, its size and volume, the packaging used, and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

Our shipping and processing charges are intended to compensate Go Native for the cost of processing your order, handling and packing the products you purchase and delivering them to you.

REFUNDS & RETURNS

Before you return a Go Native product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.

In spite of these variables, Go Native does not take title to any returned items purchased by the user unless the item is received as a defect. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Go Native within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

Post the approval of the defect from the Go Native team, the product can be exchanged at any of our stores for the same or higher value. Go Native holds the sole discretion to determine whether an exchange or refund can be issued.

No exchange and no Return on Cash on Delivery orders.

Kindly contact care@gonative.in or reach us out +91 98456 84349 or +91 93432 12211 for more details.

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

MODES OF PAYMENT

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using Razor pay as are our third-party payment gateways.

In case of any dispute, the case would be taken up and terms and conditions would be applicable as per Karnataka Government and would be heard in Bangalore court.

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